No hotel vouchers, no tickets on any other airlines. ", "Aircraft seating was terrible! ", "No real information updates during the delay. ", "Sadly due to turbulence there was no beverage service and a very rushed snack service which I know wasn't their fault but just overall flight okay. It would have cost me more than my original ticket costs just to change the date. The flight was very bumpy because they were trying to make up for lost time, such a mess. Crew outstanding!! ", "The AC was not working and the flight was delayed. ", "Its cheap! 
Glad I had at least a light jacket to throw over me and that my legs were partially covered. I've never flown frontier but after this experience I wouldn't have a problem flying with you all again. I was lucky enough to get seats on the next flight out. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful. Flight crew allowed passengers to wait for the restroom next to the pilot access door. ", "Crew were great, on time, helpful, friendly. ", "A couple degrees more of seat recline would not have bothered me from either end. Crew said nothing. ", "The plane was punctual, and the captain got us home in less time than we expected. Ive flown with frontier before and had the same results. Instead I felt like a tool. The snacks need to change. 2 Minutes later, another man approached the gate desk with the same problem, he missed the same flight. ", "Crew members were very nice and friendly and dealt with the desire for passengers to switch seats in a very nice way even with annoying passengers. ", "Upon return, both planes were late. Seats hard. ", "Mebbe UA learned its lesson after being skewed for a couple of customer horror stories. ", "The Washington airport is horrible. ", "I can't think of any positive aspect of this short weekend trip, besides finally getting yo spend some time with my parents", "8 hour delay on the outbound, over 4 hours on the return flight.
Was not provided with a drink during flight. Couldnt even get an entire soda from the attendant. ", "Storage on backrest are smaller than other flights. The toddler meal provided was terrible. ", "Made me check my carry on because they stated there was no room which was not the case when I walked on ( found at least 6 spots).
I feel that if I cancel a flight way in advance before the flight is being departed I should be able to get my refund back I'm sorry to say it is but I would never use this airline company again because if I knew that the first time. Excellent service.
Makes me wary of doing something nice for the airline in the future. Bit this experience will keep me from flying Frontier ever again. I am handicapped. This makes me absolutely disgusted with Silver Airlines character and integrity. I played hell trying to get this matter straightened around a few days before and then again while I was checking in for the flight. ", "Poor crew service and terrible airplane seats", "Flight was ultimately delayed slightly over five hours and caused us to lose a day of our trip. Also a Coke would be nice instead of just water. Seats were cramped but no worse than any other airline. That means we look across the web to find the best prices we can find for our users. Excellent. The crew is always really nice. You could then fly from Orlando to South Carolina with an airline and back with another airline. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. I have received an email showing the refund has been given on their end, so now I just wait for it to show up on my credit card. I requested to at least be able to look for myself seeing as how my seat was in the very back, but they refused. This passenger was late for boarding by 2-3 minutes (yet still 10 minutes before scheduled take off), and when he arrived at the gate the Silver Airways employee informed him that he would not be allowed to load since the door had already shut and the engines were already running. Very unprofessional crew. In order to save us both from this type of thing in the future, I will avoid booking with Frontier. ", "Im 6'2. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. ", "There were a crazy amount of delays to deal with. Plane left in time schedule. Customer service told us that they were unable to re-book us without a fee and even then they couldn't honor the tickets until 3 days later. ", "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. A good price for a nonstop flight from Orlando to South Carolina is less than $85. Of course, there was no $5 refund. I had booked my seat months in advance, so a concession offer, such as a food/drink voucher, or a seat in econ plus, would have been the right thing to do. The PA system on the plane was horrible. The crew was friendly. After pleading with the Silver employee in a civil manner, he began to become agitated with the lack of help he was getting. She told me it was the same seat, saying "aisle for an aisle." Search South Carolina flights on KAYAK. That was well worth the 2 hour wait. Also, they allowed a ticket change when Hurricane Matthew was looming, with no extra charge and without regard to price differences in tickets. Even highest level upgrade seats were cramped - had more leg room on economy seats on Alaska flt on in-bound flt. ", "No service waited two hours for our luggage and no one was there to assist us", "Crew was nice and fast. I got to my first gate early and attempted to ask the person there about the timing. ", "After spending $3000 on two first class tickets- my fiance was sent to urgent care and we were unable to make our flight on time.
". 15 minutes go by, and the plane finally starts to back out of the gate. ", "i had to pay for juice, i think it's absurd. No one was informed in Panama City Beach that they had removed our luggage in Tampa. ", "The gate attendant asked if I would be willing to move to a different aisle seat to allow a family to stay together. ", "After going through an extensive line because of security check, I arrived to my designated gate 11 minutes prior to departure. The seats are hard and do not recline. Worst experience of our life. Rude staff and INSANE baggage fees. From my seat though, I could clearly see that the engines were completely still and not yet started. Seats done recline based on where you are sitting and you do pay to pick your seat in advance. When I asked what was the reason for the cancellation, the reply, "I wasn't at work yesterday." Finally, it got delayed to 6:18pm, but we were told a crew was flying in from Chicago, so not to worry, we would DEFINITELY be on the plane and out of there by 6:45 at the LATEST. ", "The male flight attendant who was in the rear respectfully listened to me. Sometimes travel dates aren't set in stone. Then that chained different causes, runway delay times and gate taxi delays at landing. ", "The flight from Phillie to Albany was very warm. Pilots had great takeoffs and landings. I will never fly Silver again, and I hope all who read this take my advise. ", "The flight being three hours delayed on a Sunday night when I had to be at work early on Monday made anything the staff could possibly do nearly impossible to make me feel better about the situation", "Quiet. I was informed by anAA employee they the connection is frequently missed due to similar problems. Whyyyyyy??? Not fun. Seats are too cramped. Even the other 2 sitting next to me were surprised at how much leg room was absent!! ", "Everything was smooth and went on schedule.
Just had to "wait and see"", "Decent price for last minute non-stop from Orlando. You can then pick the flights that suit you best. Appropriate size from phone up to a kindle size tablet. Thank you!! Oh no, not yet. On-line check-in was easy. Carry on items should be included in the ticket price or at least $10 instead of just as much as the checked baggage. I was very disappointed with the whole experience. ", "Cordiality of the flight attendant and captain/pilot. We waited in the heat for almost 30 mins due to over crowded flight.
No way to guarantee that the flight wouldn't be canceled. After arriving in CLT at 12:30 AM had to wait another 75 min to get bags. Guess it's better to be too cool than too hot. 1. We had to wait 10-15 minutes for passengers whose connecting flight was delayed, but we still made it to Key West as scheduled.
Got us a new plane in an efficient manner and got us on our way. ", "Both of my flights were delayed. ", "High baggage fees (for both checked and carry-on). Flight options were great", "Rates are misleading. Im never flying with Frontier again. And that we received pilot report that "we will be in the air about an hour and a half". ", "The United passenger agent that talked to me at the gate when the other one, who was scanning the boarding passes put me on the side because I could not board with two items was disrespectful. Seats were way too close together. ", "From check in from Delta App till receiving luggage, very smooth and painless process. Our data shows that February tends to be the cheapest month to fly to South Carolina from Orlando. I wouldn't have done it.
", "The delayed at the gate looking for passengers, could have been avoided by doing cross checks at the counter. On the way back there was a line of about 300 people at the Frontier desk to check baggage. Not sure what the solution might be other than offering or suggesting earplugs? My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. Unfortunately, the Silver Airways representative rudely told me that the airlines had close the doors 15 minutes prior to departure. My family and I will not fly Frontier again. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible.
In line more than an hour. Overall it was an excellent flight, I would definitely recommend it. ", "Nothing. 
My knees hated this flight. ", "The exorbitant additional fees. ", "Everything was fine for the short flight. ", "They charged you for everything that adds up to more than what I would have gotten for a better flight. Then, after we finally got to our gate, we saw that all the other flights for Frontier were starting to get delayed or canceled, so of course we got worried about ours, but despite frequent checks with the gate agent, we were told no no no, don't worry, our flight was still going forward. ", "Flight itself was fine. Flight crew did not check seatbelts prior to takeoff in the forward section of coach. There were no reading materials except for the safety stuff. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her. Not to many movie for 14 hours trip", "Friendly crew with the usual high quality Delta product", "Premium passenger's should be boarded before families with children! ..you can not set up your back", "We were delayed by the rain/lighting 3 times so they gave everyone free access to direct tv", "Plane was clean. FA lady was abrasive. The lady who was flight attendant. ", "I wish the entertainment was complimentary. I must have asked 4 people before reaching their counter to get my boarding pass. When we were ready to land, they told us they were circling around because there was a plane lading and they didn't know about it. Some of the carriers operating flights from Orlando to South Carolina that may be offering flexible cancellation policies are Spirit Airlines, American Airlines, and Frontier. I was left completely dumbfounded.
also, the seating was much tighter and our arm rest was not functioning. The lavatory was not working so delayed the flight for it when the plane has been sitting there for 2 hours before the flight time. Some variety will be awesome. I was asleep when drinks were passed out. It's as if United books flights on a planned delay and they CANNOT DO THAT. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. Highly unprofessional team on the ground and in flight. A refund, or a ticket on a (fully booked!) She even asked the man whether he would prefer an exit row or a window seat.
We stood in line waiting while others were able to rebook tickets right away for 3 hours. Will not be flying Frontier again. The chairs were uncomfortable. Avoid this toxic waste dump of an airline. ", "Delayed in air by storms in PNS for additional 62 minutes flight time", "Silver did not let us down and made the landing in PNS", "You get what you pay for just sayin", "Flight was delayed due to weather issues and for over 2 hours we received little to no information about what was going on, totally unacceptable in today's world..the 2 people at the gate were, or told us they were, left in the dark the entire time..it was VERY frustrating and I feel I should be reimbursed for the lack of professionalism and customer service..it was a joke. I just may subcontiously book UA flights to get more of those Dutch stlye cookies! ", "The only issue that would have improved the trip would be if tickets were free Lol", "Seats are very close together but the flight is short", "On flights that have seating available all around the cabin you should let people sit where they want", "Seating was great 11F , I will always attempt to get that seat", "My bag made it onto my connecting flight in spite of the tight connection due to the delay. ", "The plane was smaller than I expected and rickety. I'm 6'4" and window seats used to be okay for me.
3. Very aggravating but lesson learned to always have a paper backup. The man who had just missed his flight decided to take the Silver employee up on her offer to switch to the later flight, but when he asked, she looked at her computer and said there was no more space available on the later flight. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. ", "We didn't actually take the flight because of hurricane Matthew. He said I couldn't because personnel were still boarding, and I promise you that there was only 3 people behind me in line, none of which sat in that row. ", "The crew was amazing. Thats important to me.
Especially in Orlando where half the plane is children! This was frustrating given that there were numerous first class tickets available on various third party sites and united.com that would have been able to get us there the next day. Certainly it is the decent thing to do, since it was not within my control. ", "I did not get to go on my trip because I was told that I couldn't travel outside of country on a one-way ticket and when I call the airline customer service number they were not helpful either. Best time to beat the crowds with an average, Scores according to KAYAK customer reviews, "Super friendly crew they were not mask Nazis it was nice", "I felt safe on this flight. ", "Flight was changed which left me with five minutes to get off one plane and onto another. I also didn't realize I'd have to pay for my seat and my carry on. ", "Everything went smoothly. The seats were fine but did not recline at all so it would be uncomfortable if you were a large person.
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